When you're able to log in and the error message didn't appear, close out the incognito browser and clear the cache. Log in to your QuickBooks Online as you normally would. We can rule this out by using an incognito or private window: When a browser's cache is full or corrupted, this will cause odd behaviors in QuickBooks. If you're using QuickBooks Online, this is caused by a simple cache-related problem. This article can guide you through the process: Fix activation, license, and product numbers errors. If you're still getting the same issue when logging in (on the login pop-up prompt), you'll want to fix the licensing issue. The Tool Hub's download link and some additional details about it can be found here: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
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